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Steptoe

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Reply with quote  #1 
TalkTalk rightly gets a bad press on here but they may have reached a new low or high and I can't make up my mind which it is......

......after a few days of flaky internet the landline died completely yesterday. I fired up my mobile set-up and logged onto their website. The website granted that I might have a problem and suggested that I chatted online to one of their 'team'; the oddity is that I'm certain that I ended up chatting to an AI bot.*

My messages were terse and to the point while the responses were lengthy in flowery and elegant prose.....bearing in mind that the real people to whom I've spoken to in the past have had English as a very second language, this was quite surprising.

The exchanges ended with the promise of an engineer in 48-72 hours and is there anything else I can help you with at this moment Mr Steptoe? (and press the X to conclude the chat!)

* bearing in mind that I was reporting a dead phone line would a sensible entity ask me if I was chatting using my home internet connection [rolleyes]


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Ernie; Mid-Norfolk; Autotrail Apache 632

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BurtSner

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Reply with quote  #2 
I was with TT and the service is lousy. If you phone a local number you will speak to a reasonably educated person on the end of the line. Their version of English is ‘unusual’ to our ears, ask them what’s the weather like in Mumbai and they’ll tell you that its hot in Delhi where they’re based. I am so pleased to have broken away from TT and gone to Virgin. 
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Drew

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Reply with quote  #3 
At our computer club meeting last Tuesday most of the evening was taken up by Talk Talk complaints. Many of our members seemed to have problems over the past few months and have transferred their accounts elsewhere.





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nickoff

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Reply with quote  #4 
On the opposite side of the coin we have been with various providers for our home internet, telephone etc and to be honest TalkTalk have so far been the best service. Ok, if we have problems, which we have had many over the past ten years it's a BT engineer that is sent out but TalkTalk doesn't try to charge me like BT did when I was with them.
Just my two bobs worth.
Nick.

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Steptoe

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Reply with quote  #5 
To be fair to TT I am certain the problem will be in the UG cable from the street junction box to my property (based on the comments made by the Openreach engineer at the last visit and my own experience) however as they are the provider the proper channels have to be gone through.

I was bribed by the offer of a nearly free upgrade to fibre so signed for another two years[bawl]  

However the point of my post was to wonder if these chatlines are in fact not real people?? In my innocence I always thought that the ladies who occasionally 'popped up' were real (as I have never clicked on the box to check this!) 

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Ernie; Mid-Norfolk; Autotrail Apache 632

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ray

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Reply with quote  #6 
I had a lengthy chat to a Vodafone woman as I am wanting another phone as Sandra's got dumped in the sink, I want to give her my phone and I want an iPhone 8. The problem is my contract and upgrade isn't until March the 2nd next year.. Sorry but you can't upgrade yet but if you pay £80 odd quid we can start another contract plus all the cost involved with a new phone, Ok I accept the costs involved with swapping phones and swapping the data over on the phones but I am not paying £80 odd quid as I have been a Vodafone customer since phones were the size of a brick.

Long story short I dug my heels in and was passed up 3 levels to a lady who actually spoke proper English and after a lot of horse trading I got her to send everything through to Vodafone Beverley where I could collect my new iPhone 8, got to Beverley yesterday and the nice lady swapped everything round for us and we were on our way.

The moral of the story don't be fobbed off and dig your heels in after all we have all the time in the world and the person on the other end of the phone soon gets exasperated with you and nine times out of ten gives in!.

Edit: cost just over £50 .

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Pudsey Bear

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Reply with quote  #7 
Well done that man.
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Don't force it, use a bigger hammer. Semper ubi, Sub ubi. 

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